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Approximately how many times have you use our Service Department within the past year?
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When you arrived at the service area were you greeted promptly?
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How were you treated when you entered our service reception area?
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After you were greeted, approximately how long did you have to wait until your service advisor was available?
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Did you feel that the period of time you waited for your service advisor was excessive?
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Did your service advisor explain things to you clearly?
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Were you given a cost estimate of the charges for your vehicle?
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Were you given a time estimate as to when your vehicle would be ready?
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Overall, how would you rate your satisfaction with your service provider?
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Was the repair/service completely corrected the first time that your vehicle was brought in?
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Describe your satisfaction with the repair/service at Fidelity Motors.
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Was your vehicle ready when promised?
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Approximately how long did you have to wait in line at the cashier window?
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Was the cashier polite?
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Were we able to answer your question about the service done on your vehicle?
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Were the actual repair/service charges less than or the same as the final estimate?
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To your knowledge, were all applicable warranties considered and applied to the repairs?
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After you left the cashier window, approximately how long did you wait for your vehicle?
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Did the cashier clearly explain where your vehicle would be delivered?
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Was there a person waiting for you at your vehicle when it was brought to you?
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Was that person courteous?
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How would you rate that person's appearance?
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Did that person say, "Thank you"?
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Did we keep your vehicle clean during its servicing?
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Overall, how satisfied are you with Fidelity Motors' Service Department?
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Did you buy your vehicle from Fidelity Motors?
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If "YES", did you purchase your car new or used?
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If purchased elsewhere, which Dealer?
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Would you recommend Fidelity Motors to a friend?
If "NO", why not?
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Would you be interested in participating in our Customer Advisory Panel?
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Do you have any suggestions as to how Fidelity Motors can better serve you?
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